Summary
- Pre-shipment cancellations: 100% refund any time before your order leaves the warehouse.
- Defects or shipping damage: repair, replacement, or full refund — contact us within 48 hours of delivery with photos.
- Used / opened intimate products: non-returnable for hygiene and health reasons, consistent with industry standard.
- Refund timing: approved refunds are issued back to the original payment method within 5–10 business days of resolution.
- Alabama orders: cancelled and refunded in full automatically — we do not ship to Alabama.
1. Cancellations before shipment
You may cancel any order for a full refund at any time before it dispatches from our manufacturer-partner warehouse. To cancel, email [email protected] with your order number. Pre-shipment refunds are processed within 1–3 business days; the funds typically appear back on your card within 5–10 business days, depending on your issuing bank.
2. Defective or damaged on arrival
Every Curvelle order is inspected by the manufacturer before dispatch, but defects and shipping damage occasionally happen. If your companion arrives with a genuine manufacturing defect or visible shipping damage:
- Email [email protected] within 48 hours of delivery.
- Include your order number, a description of the issue, and clear photos showing the defect or damage.
- We will respond within one business day with next steps — repair, replacement, or full refund — at no cost to you.
We will not ask you to ship the product back unless our manufacturer partner specifically requests it for inspection, in which case we will provide a pre-paid return label.
3. Used or opened intimate products
For health and hygiene reasons, opened or used intimate products cannot be returned, exchanged, or refunded. This is standard across the adult-novelty industry and protects every customer. Buyer's remorse, change of mind, or fit/feel preferences are not eligible for return once a product has been removed from its sealed packaging.
If you are unsure which product is right for you, our concierge team is glad to help before you order — please contact us.
4. Refund method and timing
All approved refunds are credited back to the original payment method only. We do not issue refunds by cash, check, store credit (unless explicitly agreed), or alternate cards. Standard refund processing time is 5–10 business days from approval, though your bank or card network may take longer to post the credit.
5. Chargebacks
If you have a concern about your order, please contact us first at [email protected]. We respond to every inquiry within 12 hours and resolve the vast majority directly. Filing a chargeback before contacting us can extend resolution time significantly; in cases of clearly fraudulent disputes (e.g. proof of delivery and a signed receipt exist), we will represent the transaction with the card network.
6. Alabama orders
We do not ship to Alabama. Due to Alabama state statute, we cannot sell or deliver these products to addresses within the State of Alabama. If an order is placed to an Alabama address, it will be cancelled and refunded in full automatically within 1–2 business days. No further action is required from you.
7. International orders
Curvelle currently ships only within the United States (excluding Alabama). International orders, if mistakenly placed, will be cancelled and refunded in full.
8. Questions or to start a refund
Email [email protected] with your order number. We respond within one business day.
Curvelle LLC
485 Brickell Ave Apt 2511, Miami, FL 33131
[email protected] · +1 786 755 7399